A Thoughtful Return Experience
At Precious Noor, we hope every piece you receive brings you joy and comfort.
But if something doesn’t feel quite right, we’re here to make the return process as simple and gentle as possible.
⏳ Return Window
We accept returns within 30 days of delivery.
If more than 30 days have passed, we’re truly sorry—but we may not be able to offer a refund or exchange.
🎀 Return Conditions
To be eligible for a return:
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Your item must be unused, unworn, and in its original condition.
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It must include the original packaging and tags.
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You’ll need the order number or proof of purchase.
Kindly note:
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Items marked as final sale, intimates, or gift cards are non-returnable.
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For hygiene reasons, personal care or custom-sized items cannot be returned.
💸 Refunds
Once we receive and inspect your return, we’ll email you with a confirmation.
If approved, your refund will be processed and automatically returned to your original payment method within 5–10 business days.
🕰 If Your Refund is Delayed
If you haven’t received your refund after 10 business days:
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Check your bank or credit card account again.
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Contact your payment provider—they may have internal processing delays.
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If you’re still unsure, please reach out to us at [email protected] — we’re happy to help.
🎁 Gifts
If your item was marked as a gift at purchase and shipped directly to you, you’ll receive store credit once the return is processed.
If the gift was sent to the buyer first, we will refund the original purchaser.
🔁 Exchanges
We’re happy to exchange items that arrive damaged or defective.
Just email us at [email protected] with your order number and a photo, and we’ll assist you.
📦 How to Return
Please send your item(s) to the following address:
{Your Return Address}
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
We recommend using a trackable shipping service for your peace of mind.
💬 Still Have Questions?
We’re here for you.
Feel free to contact us anytime at [email protected].
Thank you for shopping with Precious Noor.
We appreciate your trust—and your style.